Incidents
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Investigating
3
Checkout API elevated 5xx rate
INC-2417 · checkout-api · 12% of checkout requests failing in us-east
Investigating
3 months ago
Search indexing lag above 30 minutes
INC-2416 · search-indexer · New listings not searchable; stale results served
Investigating
3 months ago
Webhook delivery retries exhausting queue
INC-2415 · webhooks · Third-party webhook delivery delayed up to 15m
Investigating
3 months ago
Mitigated
2
Payments settlement job stalled
INC-2414 · payments · Settlement batch delayed; no customer-visible impact
Mitigated
3 months ago
CDN cache hit ratio degraded in eu-west
INC-2413 · edge-cdn · Origin load 3x baseline; p95 latency +180ms in EU
Mitigated
3 months ago
Resolved
2
Login rate limiting misfiring for SSO users
INC-2412 · auth · SSO users intermittently blocked at login
Resolved
3 months ago
Notification digests sent twice
INC-2411 · notifications · Duplicate daily digest for ~40k users
Resolved
3 months ago
INC-2417
Investigating
Checkout API elevated 5xx rate
Mark mitigated
Escalate
Service
checkout-api
Severity
SEV1
Commander
Priya Raman
Started
Jun 30, 2026, 9:14 PM
Impact
12% of checkout requests failing in us-east
Timeline
Incident declared
Paging monitor: checkout-api 5xx > 5% for 10m
9:14 PM
Commander assigned
Priya Raman took command
9:19 PM
Suspect identified
Deploy 8f31c2 correlates with error onset
9:31 PM